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We’re here to address your concerns by answering your most frequently asked questions.
We are an online-only business and do not have a physical store.
To place an order on our website, follow these steps:
- Add the products to cart: Once you find a product you want to purchase, click on it to access its detailed page and add it to your cart by clicking on the "Add to Cart" button. This action places the item in your virtual shopping cart. Do this for each product you want to purchase.
- Review the cart: Click the shopping cart icon on the top right corner of the webpage on desktop or on the bottom of the menu on mobile. From here you have the option to proceed to checkout or view the cart and review the items you have added. Ensure the quantity, variations, and prices are correct. If you click on “view cart”, you have the option to remove items or update quantities.
- Proceed to checkout: Click on the " Checkout" or “Proceed to Checkout” button. This action will take you to the checkout page.
- Provide shipping information: Fill out the required fields with your shipping details, including your name, address, and contact information.
- Select a payment method: Choose your preferred payment method from the options provided.
- Review and place the order: Before finalizing your order, carefully review all the provided information, including the items, quantities, shipping address, and payment details. If everything looks correct, click on the "Place Order" button to complete the purchase.
Confirmation: Once your order is successfully placed, you should receive an order confirmation page with a summary of your purchase. You will also receive an email confirmation containing the order details and any relevant tracking information, and an SMS confirming your order..
At this time, we only accept cash on delivery, but we are working on adding e-wallets and credit/debit cards as payment methods.
Yes, we ofer shipping on X countries.
The shipping cost depends on the country where the order needs to be shipped.
Shipping is only free for Albania.
To create an account on marche.al, you can follow these steps:
- Click the Account icon: Look for an account icon located on the top right corner on desktop and on the bottom of the menu on mobile and click it.
- Click the “Register” tab.
- Provide Your Information: On the registration page, you will find a form that asks for your personal details. Fill in the required information, which includes your email address, and a password for your account.
- Complete the Registration: Once you have provided the required information, click on "Register" to complete the registration process.
- Customize Your Account (Optional): Upon logging in, you will have the option to customize your account settings. This can include updating your contact information, or setting preferences for your shopping experience. Explore the “account details” page to make any desired changes.
Also, when you make an order, it gives you the option to create an account from there, with the account saving the order details
Creating an account on marche.al offers several benefits . Some of them include:
- Personalized Experience: By creating an account, you can personalize your shopping experience. You can set preferences, save your shipping and billing details, and even create wishlists.
- Order History and Tracking: An account allows you to access your order history and track the status of your shipments.
- Faster Checkout: With an account, you can save your payment and shipping information, making future purchases quicker. You don't need to enter your details every time you shop, resulting in a smoother and faster checkout process.
- Reviews and Ratings: Having an account allows you to leave reviews and ratings for products you've purchased. These reviews not only help other shoppers make informed decisions but also provide valuable feedback to us.
To update account details on marche.al, follow these steps:
- Navigate to “my Account” page. Click the account icon in the top right corner on desktop, or in the bottom of the menu on mobile.
- Access Account Details: Within the account dashboard, look for the option to edit or update your account details labeled as " Account details". To update your shipping addresses, click on “Addresses”.
- Update Personal Information: Click on the section you want to update. This may include details such as name, email address, or password. Make the necessary changes in the provided fields.
- Save Changes: After making the desired updates, save the changes by clicking on the "Save changes " button.
Yes! To track your order on marche.al, you can follow these steps:
- Login: Visit the website and log in to your account using your username and password.
- Navigate to Account dashboard: Once logged in, locate the account dashboard. This is accessible from the profile icon, located in the top right corner on desktop and bottom of the menu on mobile.
- Access Orders: Click on the "Orders" to view a list of your past orders.
- Locate the Order: Find the specific order you want to track from the list. Orders are listed with relevant details such as order number, date, and order status.
- Track Order: Look for the "View" button next to the order you wish to track. Click on it to access the tracking information for that order.
- View Tracking Details: Once you access the order details or tracking page, you should see information related to your order's shipment and tracking status.
Yes, you can sign-up for our email newsletter to get updates on new collections and discounts. To sign-up, input your email on the newsletter field on the footer of our website.
Visit marche.al/contact-us. You can find it in the footer. There, you will find our contact info.
